"Great Service!"

As soon as I walked in, the person who took my information was friendly.  They have a comfortable waiting area.  They have coffee, a vending machine and a TV.  The service was good.  I also received a free car wash too!!

Michele May 5, 2012

"Very Efficient!"

They are very efficient.  The service staff knows what they are doing the first time.  The quality of the work is very good.  Everyone at Piazza Acura of Reading is very friendly to work with. 

Robert April 12, 2012

"Excellent Experience"

I can honestly say that my experience at Piazza Acura of Reading was excellent.  Your willingness to work with me and to go above and beyond the expected was quite refreshing.  What can I say about my sales consultant?  Jessica made me feel like a true customer before I actually became one.  I felt really comfortable with her approach - no pressure just information, patience and a good sense of humor.  She was great!  I've been a Piazza customer for several years and look forward to being one for years to come - great products, people and service. 

Edward April 30, 2012

"Quality Service from Top to Bottom!"

Piazza Acura of Reading could easily be the benchmark for service for the Acura line. They are personable, friendly and ready to answer questions; and with answers that are easy to understand. The high standards are set by the General Manager, Thomas Erickson, who firmly believes in customer satisfaction. He is never too busy to discuss concerns and takes every possible step to meet customer expectations. He insists that all of the personnel employed by the company follow that pattern of behavior. This dealership is a quality operation from top to bottom.

Gary May 8, 2012

"Terrific Service! "

I was in and out for service really quickly.  Everyone was really helpful.  When it was time to pay, they walked me through the process. 

Gary April 28, 2012

"Efficient & Quick"

Everything was exactly as expected it to be.  They were efficient and quick.  They did everything I wanted.  They documented it on paper and got it done before I thought it would be done. 

John March 27, 2012

"Good Experience!"

They did exactly what they said they would do in the amount of time they said it would take.  They were friendly and it was a good experience!

Jack March 26, 2012

"Very Friendly Staff!"

They were friendly on the phone.  They told me that it would take an hour, and it did.  They provided a complimentary car wash.  Everything was good and to my satisfaction. 

Ashley April 26, 2012

"Best Dealership!"

Dear Gary,

I just want you to know that I feel that Piazza Acura of Reading is the BEST dealership ever!  I cannot believe that two of your employees took the time out of their busy day to call me and check and see how I was doing.  I just want to commend Jake Green and Cathy Barabas for over and above customer service.  They went out of their way to be concerned about me. 

Roz March 18, 2012

"Courteous Service Department"

The service guys were courteous and follow through with a phone call.  They gave me a car to use while my car was in for service. 

Marisela March 7, 2012

"Great Service"

I have been to Piazza many times before.  I have been satisfied every time.  The staff is very friendly. 

George February 22, 2012

"Good Job"

They did a good job with everything.  I didn't have any problems with the service.  I would definitely take my car back to Piazza Acura of Reading.

Richard February 22, 2012

"Excellent Service"

I had my car in for a major routine service ... I couldn't have asked for a better visit.  I was greeted in a timely manner and did not have to wait longer than the time promised.  This is really a great service facility.  Thank you!

Robert February 11, 2012

"Our Recent Visit to Piazza Acura of Reading ... "

Dear Mr. MacCloskey,

My husband Mark and I visited your showroom last week, interested in a CPO vehicle.  We wanted to provide some positive feedback about our time at your dealership.  Your Client Representative, Jessica Diefenderfer assisted us.  She was welcoming and very pleasant.  She listened carefully to our needs and was most accommodating in showing the cars that came close to our target (even in the frigid weather!).  We were very impressed by her knowledge of the inventory and willingness to satisfy our search for the right car.  I assure you that we will recommend your dealership...and especially Jessica...to our friends and family. 

Jessica & Mark January 22, 2012

"Polite Service Staff"

They were very polite.  They took care of me with not one problem!  The Parts Department didn't have one of the parts that was needed, once it came in, they called me right away.  The service was completed right on time.  Thanks for great service Piazza Acura of Reading!!

Gene January 12, 2012

"People are very Friendly"

The people at Piazza Acura of Reading are very friendly.  The facilities are really nice.  I have had a very good experience!

Wendi January 9, 2012

"Good Service"

Piazza Acura of Reading does great service.  It is timely and I do not have any problems.  I liked that I didn't have to make an appointment. 

Sharon January 7, 2012

"Great Service!"

The staff was nice when I got there.  They had free WI-fi, which was very nice.  The waiting room has offered, piping hot coffee.  The service was great!!

Frankie January 6, 2012

"Very Knowledgeable Staff"

I liked the way I was dealt with when I first came in.  The knowledge they had to service my car and the efficient way it was handled. 

Nancy January 5, 2012

"Great Service People"

The staff at Piazza Acura of Reading are friendly, accommodating and responsive.  They let me know when the car is done.

Jeffrey January 4, 2012

"Speedy, Efficient Service"

I was able to schedule my car right away.  The car was done sooner than the time expected and the car was very clean!  Happy customer!

Jill December 26, 2011

"No Problems"

The service department is great!  I haven't had any problems and the service was done rapidly.  Everything was done and the car is running great. 

Michael December 21, 2011

"Helpful in each Purchase "

Mark Kosak of Piazza Acura of Reading has leased me Acura's since 2001.  He and the dealership have been extremely helpful in each purchase.  I live 2 hours from this dealership and have leased 4 cars from them because of the way I have been treated.  I will always recommend Piazza Acura of Reading to anyone I know - family, friends or clients. 

Joseph December 21, 2011, 2012 TL

"Very Happy with the Service Department"

I was happy with the service department.  They do a thorough job and get it right the first time.  They have good communication as well. 

Jayme December 20, 2011

"Great Service Advisor"

I like working with Jake Green, he is the service advisor there.  When they do work, it is fair priced.  When they say something is wrong, it needs to be fixed. 

Richard December 9, 2011

"Piazza's Excellent Service"

Gary,

Just wanted to let you know about your excellent service team and how well I am treated at Piazza.  I brought my daughter's 2005 Honda Civic Hybrid in for service about two weeks ago.  The Honda service person called to advise me that the car needed a few extra services and gave me a quote.  I agreed to the work and got a call a short time later that the car was ready for pick up.  When my husband and I came to pick the car up, the Honda service people were all busy with customers.  Jake walked over and said: "Hello, Christine, are you here to pick up your Honda?  I can help you."  He then got my bill.  He went over it with me and walked me to the cashier.  That is outstanding service.  Jake and your service department are a huge reason that I bought another Acura last year.  I simply couldn't look at any other make because Jake and your service team has taken such good care of my family over our years in Reading.  I also must say that I do love my TL.  Your service team is the best. 

Christine November 27, 2011

"Highly Recommended "

Speedy, efficient service.  I did not have appointment and the service was still quick.  They do not look for problems, they just do what they have to.  Highly recommended service department.

Render November 15, 2011

"Friendly Staff"

The entire staff was very friendly and interested in us.  We had a nice conversation and they were very helpful.  We just came from a local BMW dealership, that was not very customer friendly, but the folks at Piazza went out of their way to greet us and make us feel welcomed.

Larry October 21, 2011 (2011 TSX)

"Great Customer Service"

I went in to make an appointment, the service advisor, said they could take my car now.  He told me to make myself comfortable, it was great.  If it was going to take awhile for the service, he offered me the free shuttle service.  I was kept very informed throughout my service visit. 

Eileen October 10, 2011

"Fast, Reliable Service"

They found out what was wrong with my car in a timely manner.  They gave me the cost of the repair upfront.  No hidden charges. 

Alejandrina October 8, 2011

"Best Service "

I can honestly say I always get the BEST service from Reading Acura ! Mark Steltz was awesome as well as Mark Kosak.  Because of their dedication to customers like myself, I as well as my family and friends will continue to keep the GREAT relationship going. ! Thank you for all the good vibes!

Richard August 29, 2011

"4th Acura Purchased from Piazza"

This is the 4th Acura we've purchased from Piazza.  We have always had all servicing done by them and will continue to do so.  Buying 4 cars from the same dealership says a lot.  This is the 3rd car we've purchased from Mark Steltz.  He's knowledgeable and helpful without being pushy.  Everything went very smoothly.  All paperwork was prepared in advance.  A list of options and accessories were reviewed with us.  A very pleasant experience at Piazza Acura of Reading.          

Gloria August 28, 2011

"Love our RDX"

I love my RDX and so does my wife.  Robert Ruhe is an exceptional salesperson.  We have leased numerous cars through the years with Robert.  Anytime we have a question or problem.he takes care of it. 

Michael August 23, 2011

"Exceptional Sales Experience"

Robert Ruhe is an exceptional salesperson.  We have leased numerous cars through the years with Bob.  Anytime we have a question or problem, he takes care of it.

Michael July 6, 2011 (2011 RDX)

"Second purchase from Piazza Acura"

This is the second car that I purchased from Bob Ruhe and he is truly a pleasure to work with.  He made the experience a pleasant one, not only during the sales process, but after the fact.  His service after the sale is the best!  I do want to also mention his Sales Manager, Gary and Steve.  The whole team was a true pleasure to purchase a car from!

Wendy July 6, 2011 (2011 TSX)

"Great Buying Experience"

I would like to express my greatest accolades to Mr. Frank Franco and all the staff, including leadership, concerning my recent car buying experience at Piazza Acura.  Coming out of a fender bender that totaled my previous car, I wanted to replace it with a similar model of which your dealership was the only one within hundreds of miles.  Thus, I was an internet buyer.  Right from the moment of my first phone call to Frank, my car buying experience was fair, first-rate and right up front.  Piazza Acura conducted a thorough inspection of my car, provided a list of repairables and offered me two prices and one price that included the repairs.  Since the repairs were reasonable and would overall add to my satisfaction of owning this car, I wanted the minor repairs completed.  They were completed in a timely and professional manner with a complete repair bill  included in the final bill of sale.  Not only that, the car was delivered to me out of state!  Frank and the Piazza Acura team are great. 

Ron May 11, 2011 (Mechanicsville, MD)

"Wonderful Experience"

I had a wonderful experience at Piazza Acura of Reading.  We have been most pleased with all three of our Acuras that we have leased and enjoy the flexibility of the leasing program available. 

Edith May 8, 2011

"Smooth & Quick Service"

We were able to drop the car off in the morning.  We were able to tell service when we needed the car done.  The car was ready at the time requested, and even washed.  It was a very smooth and quick service process.

Matthew March 12, 2011

"Returned in a Timely Manner"

I had a walk-in service and they were able to get right to my car.  They took care of everything on my list plus extra items that needed to be done.  They washed my car and gave it back to me in a timely manner.

Ward March 11, 2011

"A+ Service"

They were able to fit me into their busy schedule the day I called for service.  I was able to use the shuttle service, they picked me up and took me back. 

Sharon March 7, 2011

"Very pleasant Service"

The service department finished in the time they promised.  When I picked up my car, it had been washed,which I had not expected.  This service experience was very pleasant for me. 

Susan March 4, 2011

"Great Service"

Piazza Acura of Reading has great service.  I have never had any problems.  They are always attentive and genuinely concerned.  They care about my needs.

Patricia March 3, 2011

"Very Speedy Service"

They gave me a brand-new loaner car to use during the service.  They did a good job.  Everything I wanted done - was done correctly.  The service was completed in a good amount of time.

Brian March 1, 2011

"Best Car Buying Experience I've Ever had"

Thank you to everyone at Piazza Acura of Reading for making it such a pleasant experience to buy a new car.  Jack, Jessica, and Gary get special kudos, but I know there were others working behind the scenes. I found myself needing a car in the midst of all those snow storms. Several friends told me Acura was a great car so I test drove one. Unexpectedly, I didn't get any of the "pressure sell."  I simply asked a few questions and left to think about it for a few days.  They were surprised to see me the very next day ready to buy my first Acura.  It only has 170 miles on it now, but my first Acura may not be my last. Thanks again to everyone at Piazza Acura for quite probably the best car buying experience I've ever had.

Mike,January 31, 2011

"Satisfied Piazza Customer"

I always take my cars there.  They were courteous and bent over backwards to make sure I was treated well.  They always have a smile on their faces.

Samuel January 15, 2011

"Great Piazza Acura Experience"

Bob Ruhe is truly a great person and a credit to the Acura brand.  I have already recommended him to one of my work colleagues. 

Carl January 5, 2011, 2011 MDX

"Great Sales Experience"

Kevin Bridgman the finance manager was excellent, he took the time to explain all of the different options and made me feel comfortable.  I was not pressured into purchasing anything extra.  I have purchased several vehicles from Rob Ruhe and I have recommended him numerous times.  

Lora December 29, 2010, 2011 RDX (Reading, PA)

"Personable Service"

The salesperson, Mark Steltz, gave me very personable service.  The sales managers, Gary Maccloskey and Mark Kosak were very personable and also gave me excellent service. 

Ross December 23, 2010, 2011 TL (Dillsburg, PA)

"Excellent Service Department"

They explained everything to me.  The service person who helped me came out and explained what problems were there.  He made sure that everything was done as soon as possible. 

William December 21, 2010

"6th Piazza Reading Purchase"

This is the 5th Acura plus one Honda I bought from Bob Ruhe and I cannot say enough good things about him.  He is there after the sale and conveniently arranges for service appointments and pickup of the vehicle.  I have recommended him to friends and acquaintances and will continue to do so without reservation.

Edward December 20, 2010

"Great Experience"

Mark Steltz, my salesperson was excellent and helpful.  The other staff members were great as well.  The delivery process was smooth.  I have already recommended this dealer. 

David December 11, 2010 (Reading, PA)

"Very Professional Service"

I walked in without an appointment and was waited on promptly.  They provided transportation and called me when it was done.  They explained what they did and what was looked at.  It was a very professional and thorough service. 

Kathryn December 3, 2010

"A Perfect 10"

Everybody was excellent.  The sales manager, Mark was excellent and was very patient with me.  Randy Steffy was very good and very thorough and showed me the navigation system.  This was my second vehicle from Piazza Acura of Reading and the first experience was the reason I came back.  The vehicle was perfect.

Cindy November 30, 2010, 2010 TSX (Reading, PA)

"Great Sales Manager"

The sales manager was excellent!!  He took the time out of his busy schedule and sat down with me to explain something of importance to me.  Noone has ever done that for me before.  Great experience at Piazza Acura of Reading. 

Linda November 26, 2010

"4th Purchase"

I have worked with the same salesperson for every purchase.  This is my fourth vehicle purchased from Bob Ruhe.  He is one of the top!

Esther November 26, 2010 (Fleetwood, PA)

"Wonderful purchase"

Mark Steltz, my salesperson, was wonderful.  Kevin Bridgman, who is the finance manager was excellent.  I truly had a wonderful experience at Piazza Acura of Reading.

Donna November 10, 2010 (West Chester, PA)

"Over the Top"

My salesperson, Randy Steffy, was over the top.  The entire staff was absolutely terrific.  Daren McLusky, a manager, was very personable and gave me a good deal.  I was very pleased with my entire experience. 

Rosemary October 18, 2010, 2010 TL (Birdsboro, PA)

"Great Experience."

To Jake - Thank you for doing your best to get the job done.  Even better, meeting with success.  Kerry and I really do appreciate all the personal effort you put into working for us as the customer and consumer in this situation.  We wanted to recognize you personally for going all out for us.  Again, a very sincere thank you!

Karen D July 30, 2010

"Great Service."

They were very accommodating, professional and understanding.  I had two cars there.  They were very helpful.  I feel like a valued customer. 

Carla Z July 26, 2010

"Positive Experience and Reliable Service"

We love our Acura RL!  Being a long time customer of Reading Acura/Honda in both sales and service our newest purchase was super exciting.  Having purchased many Hondas moving up to the luxury vehicle of an Acura MDX and a TL, we were excited to add an RL to the collection. 

We looked at many vehicles, but we knew that Acura cars are reliable and offer the best value for us.  We really could not resist the new financing deal being offered, which made our decision to buy so easy.  Over the past 20 years, each time we made a purchase from Reading Acura/Honda it has always been smooth, pleasant and fun.  We consider many members of the Reading Team our friends ( Mark, Randy, Jake, Rob S.).

We frequently tell our friends and family about the positive experience and reliable service.  We encourage them to visit the dealership for value in both new and used cars.

Zonia & Rick L. July 25, 2010

"Price was very fair."

I felt very comfortable.  The price was very fair.  Everything was explained in terms that I could understand.  They took time for me. 

Keni B July 21, 2010

"Great Sales Department"

My wife and I were very pleased with the way we were treated at the Piazza Acura dealership.  Jack Burke was very helpful and made us feel special in purchasing a new Acura.  We would definitely recommend the Piazza dealership and Jack Burke! 

Mike & Jane August 23, 2010

"Completely Satisfied"

We were completely satisfied and would definitely refer others to this dealership.

 

 

AJ & Sue August 20, 2010

"Best car buying Experience!"

This was simply the best car buying experience I ever had!  Jack Burke, sold us the car.  He is an excellent sales representative at Piazza Acura of Reading.

Richard August 17, 2010

"Outstanding "

Bob Ruhe was outstanding with his product knowledge and attention to detail was impressive.

James August 17, 2010